Terms of service
Welcome to BiggerBetter! These Terms of Service (“Terms”) govern your access to and use of our website, online store, and services (collectively, the “Services”). By using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
References: “We,” “us,” and “our” refer to BiggerBetter.
1. Eligibility & Account
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You must be 18 years or older to purchase our products or access our Services. By creating an account, you confirm you meet this requirement.
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You are responsible for maintaining the security of your account and all activity under it. Do not share your login credentials.
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Account information must be accurate, current, and complete.
2. Products & Use
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We strive for accurate product descriptions and images, but colors and appearance may vary due to screen settings or devices.
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All products are for personal use only. Resale or redistribution is prohibited.
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Certain products (e.g., intimate toys, lingerie, personal lubricants) are non-returnable due to hygiene and safety reasons.
3. Orders & Acceptance
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Placing an order is an offer to purchase. We may accept or decline any order at our discretion.
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Orders are confirmed only after payment is received and processed.
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You are responsible for reviewing your order before submitting. Changes or cancellations may not be possible after acceptance.
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All purchases are subject to our Refund Policy.
4. Pricing & Payment
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Prices, promotions, and discounts are subject to change without notice. The price at the time of order applies.
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Taxes, shipping, and handling fees are not included unless stated.
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By providing payment information, you confirm it is accurate and you are authorized to use it.
5. Shipping & Delivery
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Delivery times are estimates only. We are not responsible for carrier delays, customs processing, or events outside our control.
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Title and risk of loss pass to you upon transfer to the shipping carrier.
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For lost or damaged items during shipping, please contact us promptly.
6. Intellectual Property
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All content on the Services (trademarks, logos, images, text, videos) is owned by BiggerBetter or its licensors.
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You may use content only for personal purposes. Any unauthorized use, reproduction, or distribution is prohibited.
7. Third-Party Tools & Links
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Our Services may include links or tools from third parties. We do not endorse and are not responsible for third-party content or services.
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Use third-party tools at your own risk.
8. Feedback
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Any feedback you submit may be used by us without compensation, royalty-free, worldwide.
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Do not submit feedback that infringes others’ rights or contains malicious content.
9. Prohibited Conduct
You agree not to use our Services for:
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Illegal or malicious purposes.
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Harassment, abuse, or harmful behavior toward others.
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Impersonation or misleading others.
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Uploading viruses, malware, or unauthorized advertising (spam).
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Any activity that disrupts or harms our Services or others’ use.
10. Disclaimers
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Services and products are provided “as is” without warranties, except as required by law.
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We do not guarantee uninterrupted, secure, or error-free use.
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Nothing limits your statutory rights under the South African Consumer Protection Act (CPA).
11. Limitation of Liability
To the extent permitted by law, BiggerBetter, its affiliates, and Shopify are not liable for:
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Direct, indirect, incidental, or consequential damages.
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Losses from errors, inaccuracies, or interruptions in the Services.
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Issues arising from third-party products or services.
12. Indemnification
You agree to indemnify and hold harmless BiggerBetter, Shopify, and affiliates from any claims, damages, or losses arising from:
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Your breach of these Terms.
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Violation of law or third-party rights.
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Your use of the Services.
13. Termination
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We may suspend or terminate your access at any time, without notice, for violations of these Terms.
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Sections on Intellectual Property, Feedback, Disclaimers, Liability, Indemnification, and Governing Law survive termination.
14. Governing Law
These Terms are governed by the laws of South Africa. Any disputes shall be subject to the courts of KZN/Durban.
15. Changes to Terms
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We may update these Terms at any time by posting updates to our website.
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Your continued use of the Services constitutes acceptance of the updated Terms.
16. Contact
For questions about these Terms:
Email: info@biggerbetter.co.za
Phone: +27662367359
Business Address: 4 Adrienne Road, Durban