Frequently Asked Questions

Yes, with PayFast all payments are processed securely, It's a highly encrypted payment gateway. BiggerBetter.co.za does not store your card details, ensuring your information remains protected. 

Due to hygiene and personal use considerations, certain products such as pumps, extenders, condoms and supplements cannot be returned once opened or used. Unopened, unused items may be eligible for return in line with our Returns Policy available on our website.

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos and your order number. We will assess the issue and assist with a replacement or refund in line with our policy.

Orders are typically delivered within 2–5 business days, depending on your location. Major cities usually receive orders faster, while outlying areas may take slightly longer.

Yes. All orders are shipped in plain, unbranded packaging with no indication of the contents or store name. Your privacy is very important to us.

BiggerBetter.co.za is a South African online store focused on men’s confidence, wellness and personal care. We stock educational, body-safe products including penis pumps, extenders, condoms, supplements and accessories designed to support comfort, confidence and sexual wellness. All products are selected with discretion, quality and safety in mind.

Yes. BiggerBetter.co.za is a South African-based online store. All orders are shipped locally within South Africa, ensuring faster delivery times, local support and no surprise customs fees.

We only stock products from reputable manufacturers that are designed for safe personal use when used as directed. We strongly recommend reading all product instructions carefully and using products responsibly. Our content is educational and not a substitute for medical advice.

Penis pumps and extenders are designed to support temporary size increase and improved blood flow when used consistently and correctly. Results vary significantly between individuals, and permanent gains cannot be guaranteed.

You can contact us via email or through the contact form on our website. We aim to respond to all enquiries within 1 business day.