Shipping policy

BiggerBetter Shipping Policy

At BiggerBetter, we aim to deliver your orders quickly, safely, and discreetly. Please read this policy carefully to understand our shipping times, costs, and procedures.

1. Shipping Areas & Estimated Delivery Times

We ship across South Africa. Delivery times are estimates and may vary depending on location, weather, or other unforeseen events.

  • Major centres (Durban, Johannesburg, Pretoria, Cape Town): 1–3 business days

  • Outlying or rural areas: 3–5 business days

Please note: These are estimated delivery times after your order has been processed. Processing usually takes 1 business day.

2. Shipping Costs

  • Shipping fees are calculated at checkout and may vary depending on order size, weight, and destination.

  • Promotions or free shipping offers may apply from time to time.

3. Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Once your order has been dispatched, you will receive a tracking number (if applicable) to monitor your shipment.

4. Packaging & Discretion

  • All orders are shipped in plain, unbranded packaging for your privacy.

  • Receipts and invoices will not indicate the contents of the package.

5. Shipping Issues

  • Lost or delayed packages: If your package does not arrive within the estimated timeframe, please contact us immediately at info@biggerbetter.co.za.

  • We will work with our courier partners to investigate and resolve the issue.

  • BiggerBetter is not responsible for delays caused by courier services, customs, or events outside our control.

6. International Shipping

  • Currently, we only ship within South Africa.

  • For inquiries about international shipping, please contact us directly.

7. Contact

For any questions regarding your order or shipping:
Email: info@biggerbetter.co.za
Phone/WhatsApp: +27662367359